Frequently Asked Questions
Shipping
No, you do not have to pay for monthly shipping once you are enrolled in the Med2Home program
Yes, it is safe to ship medications. We utilize small unmarked boxes which are shipped via UPS or FedEx. We are able to track and monitor your shipments and typically medications will arrive 3-5 days prior to your start date to ensure there is no delay in shipping.
If medication needs refrigeration, we will use a temperature-controlled shipping containers to ensure safe delivery.
We ship medications in an unmarked box via UPS, FedEx or local courier services.
Yes we can, however if you need a prescription right away, like an antibiotic, we encourage you customers to get them filled at a local pharmacy. There may be an extra fee for an emergency shipment. If you have any questions call our customer service group at 888-968-3604 and press #1.
Grane Rx is licensed in multiple states. For a list of states that we are currently licensed in please click here. We are continuing to get licensed in more states so if you don’t see your state but would still like our services, please send us a message. Our customer services team will notify you when we get licensed in that state.
Yes you can change your mailing address. Simply call our customer service group at 888-968-3604 and press #1 and one of our friendly representatives will be happy to assist.
We ask that you contact our customer service group so that we can coordinate delivery of your medications. Simply call our customer service group at 888-968-3604 and press #1 or send an email to meds2home@granerx.com and one of our friendly representatives will be happy to assist or send.
